DS Smith is a leading provider of sustainable packaging solutions across the globe, with a presence in 36 countries, employing 26,000 people.
DS Smith’s employee surveys confirmed something that they had suspected – that after a large number of acquisitions, the way employees understood DS Smith values varied significantly.
As part of a package of measures, DS Smith created a new initiative called Engaging Managers, designed to help managers learn to articulate the ambition and direction of the business and why certain behaviours were required to move teams along that path. Engaging Managers provided an opportunity for all managers at all levels to inspire those around them; develop skills to increase employee engagement and most importantly, become true role models for their corporate values to achieve their strategic goals.
To do this, DS Smith focused Engaging Managers on values because, as Claire Barraclough, Learning & Development Manager at DS Smith said: “having values makes us do things”.
To call Engaging Managers a programme would be a misnomer, because learning was ongoing, coming before, during and after formal time in a face-to-face learning environment. Instead, managers were supported throughout a process in which they learnt not only from their facilitator but mainly from one another – and then applied the new skills and behaviours to the job.
DS Smith saw +12% engagement increase from 62% to 74%
Since launching in 2015
Performance Enablement Index
Measures L&D opportunities within the business, which increased from 65% to 75% since launching Fuel50
Countries and languages
DS Smith deployed Fuel50 in over 33 countries and in 28+ languages